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Client
Local Authority in Croydon
Job Title
PART TIME-Business Support Officer
Pay Rate
£17.54 an hour PAYE
Hours
18 hours any days really but must be able to work on Friday. so that's 7.2 and we will have 10.8 hours left - can be worked over any 2 days or 1 long day Ideally in the office but can be 1 day at home if needed (Friday must be in the office).
Duration
5 Month Contract
Location
HYBRID WORKING- 1 Day at home rest of the week in office
Description
Role Duties:
>Be a first line of customer contact, dealing with and (where possible) resolving complex enquiries from customers.
>This includes enquiries from internal and external stakeholders, such as council clients/customers Escalate any issues you are unable to resolve to the Team Leader.
>Take service requests from customers ensuring that their requirements are accurately recorded.
>Ensure that where appropriate self service is used Promote the Business Support service within and outside the council.
>Preparation of non-standard documents, such as complex reports, presentations, letters and briefings.
>Arrange and co-ordinate complex meetings and events between internal and external stakeholders (including the council's clients/customers), ensuring that all necessary preparations have been made.
>Provide advanced meeting support, including the minuting of statutory meetings Handle customer/client enquiries and process incoming documents: such as applications, completed forms and notices.
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