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Antony James Recruitment Ltd are delighted to working with a client based in Croydon in recruiting a Interim Service Charge Analyst. This is initially a temporary position for 3 months.
Main Duties
- Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases
- Delivering a customer-centric, expert service for service charge payers, dealing with residents directly to resolve complex customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
- Supporting the building and embedding of the systems and processes required to support the transformation of Service Charge delivery.
- Working proactively with the managers to help with integration and management of two legacy systems and stock, and help create standardised best practice and processes
- Reviewing and maintaining procedures to facilitate full recovery of service chargeable expenditure.
- Maintaining strong business partnering relationships with key budget holders and service managers, to develop scheme knowledge and enable the accurate allocation and consistent setting of service charges
Skills/Experience
- Experienced in service charge analysis, with a robust understanding of residential and commercial service charge management, including current legislative requirements and sector best practice
- Strong organisational skills, able to control and deliver a range of tasks to meet deadlines
- Experience of working with councillors, the wider community, and other external partners
- Excellent communication skills (written and oral)
- Excellent financial and numerical skills
