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  4. Resident Liaison Officer

Resident Liaison Officer

Service Care Solutions - Housing
Posted 19 hours ago, valid for 11 days
Location

Croydon, Surrey CR0 5RD

Salary

£23.08 per hour

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Resident Liaison Officer position is based in Sittingbourne with hybrid working options available.
  • The role offers a pay rate of £23.08 per hour on a limited contract for full-time, temporary work.
  • Candidates should have experience in Property/Asset Management or a similar resident-focused role.
  • Key responsibilities include acting as the primary contact for residents, organizing engagement meetings, and managing complaints.
  • Strong communication skills and the ability to analyze data are essential for this position.
Resident Liaison Officer ?? Location: Sittingbourne (Hybrid Working Available)?? Rate: £23.08 per hour (Limited)?? Contract Type: Full-Time, TemporaryAbout the Role Are you passionate about ensuring residents receive the best possible service? We are looking for a Resident Liaison Officer to join our team, playing a vital role in supporting residents through capital investment works. You’ll be the key point of contact, ensuring clear communication, resolving concerns, and enhancing resident satisfaction.Key Responsibilities: ? Act as the primary contact for residents affected by investment works, attending pre-work surveys.? Organise and lead resident engagement meetings, ensuring concerns are addressed.? Regularly visit sites to keep residents informed about ongoing and upcoming works.? Prepare and deliver pre-work information packs for residents.? Support resident involvement in focus groups and service development meetings.? Assist in conducting health & safety spot checks.? Manage and resolve complaints, working closely with the customer experience team.? Analyse resident feedback and satisfaction data to drive service improvements.? Maintain accurate records and reports, presenting findings when required.? Promote self-service options via customer portals.What We’re Looking For: ? Experience in Property/Asset Management or a similar resident-focused role.? Strong communication and interpersonal skills, with the ability to build effective relationships.? Ability to analyse data and identify trends to improve service delivery.? Excellent problem-solving skills and a proactive approach to challenges.? Strong IT skills, with proficiency in Microsoft Word, Excel, and CRM systems.? Knowledge of resident involvement, consultation, and customer service best practices.? A team player who can also work independently and manage their workload effectively.Why Join Us? This is an excellent opportunity to make a real impact in residents' lives while working within a supportive and professional environment. If you're ready to take on a rewarding role, we’d love to hear from you!?? Apply now to be considered!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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