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- Communicate with Clients using a variety of customer contact systems, e.g. phone, e-mail, MS teams.
- Provide Clients with relevant product information that is clear, fair and not misleading allowing them help their client to make an informed decision
- Deliver against a set of Key Performance Indicators that will be provided to you by your line manager
- Provide a great Account Handling experience that enables higher sales conversion and retention performance.
- Demonstrate ability to work both individually and as part of a team
- At least 2 years’ experience in Account Handling and Insurance ideally working with Clients of a commercial nature.
- Computer literate – demonstrate use of MS Office
- Excellent Account Handling skills
- Rapport building skills to be able to speak with our Clients and build relationships
- Can-do positive attitude towards Clients and team member alike
- Self-driven to continuously improve performance
- It would be desirable if you have experience of using Acturis
- Competitive holiday allowance with the annual option to buy additional daysÂ
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemesÂ
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
