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Customer Service Account Executive
Croydon
£27,000-£32,000 + incentives to be dicussed at interview
Full-Time Permanent
Mon-Fri 8.45 - 5
This is great opportunity for someone with a background in sales/customer service to join a friendly team in a fast-paced environment.
Are you passionate about providing exceptional customer service, with a persuasive manner? Do you thrive in a fast-paced environment where attention to detail is crucial? If so, I am representing a key client of ours who is looking for a customer service account executive.
As a Customer Service Account Executive, you will be the first point of contact for their Fulfilment Clients. To understand their unique requirements and deliver top-notch customer support via telephone and email.
Key Responsibilities as Customer Service Account Executive:
- Maintain regular contact with clients and work to individual targets
- Identify upsell and cross-sell opportunities
- Making initial contact with customer
- Quoting and
- Follow up with quoted customers to turn enquiry to booking
- Liaising with couriers and operations to book jobs in
- Providing customer care and customer service
- Obtaining payments and documents for shipping
- Assisting with customer queries
- Assisting warehouse and duties in warehouse for labelling packages, warehouse organisation
Key Requirements:
- Excellent interpersonal and communication skills
- A natural communicator and great listener
- Great customer service skills
- Communication skills
- Sales experience
- Good work ethic
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
