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We have a super new role in for a Customer Service Advisor to work for one of our lovely clients in Croydon. This would be on a hybrid schedule, working 35 hours per week.
This role involves liaising with teams to improve service delivery, identifying recurring customer concerns , supporting equality and diversity, and inclusion initiatives, and assisting in proficiency and the ability to handle situations, professionally.
- To act as the first point of contact for customer queries and external organisations
- Daily use of CRM management system and keep it up to date and maintained with attention to detail and accuracy.
- Meet and greet customers.
- Monitor customer Email and reply within SLA timescales.
- Support the customer service team.
- Log work and maintenance that needs to be carried out.
- Keep customers up to date with work and schedules.
- General administration duties, including compliance and GDPR for business processes.
- Manage and respond to complaints in a polite and professional manner.
- You will have excellent customer service skills.
- A team member who uses initiative.
- IT Literate with EXCEL.
If your application is successful, you will be contact shortly.
The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
