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- Location: Croydon, CR0
- Job Type: Hybrid, Full-time (Temporary)
- Working Hours: Monday to Friday
- Hourly Rate: PAYE £17.64, LTD/UMB £21.83
We are seeking two compassionate and friendly Customer Solutions Coordinators to join our team on a fixed-term basis. If you are passionate about making a real difference and delivering exceptional customer service, this is the perfect opportunity for you.
Day-to-day of the role:- Work as part of a dedicated complaints team to ensure we provide appropriate resolutions for our customers.
- Investigate complaints and member enquiries, providing timely responses that offer full explanations and, wherever possible, resolutions.
- Maintain high standards of customer engagement, ensuring all interactions are handled with empathy and professionalism.
- Utilise excellent communication and organisational skills to manage multiple cases efficiently.
- Must have prior experience in handling complaints.
- Proven track record of excellent customer engagement skills.
- Strong communication and organisational skills.
- Experience in dealing directly with customers in a professional setting.
- Ability to work independently and as part of a team.
- Competitive hourly rate.
- Hybrid working model allowing flexibility.
- Opportunity to work in a role that directly impacts customer satisfaction and experience.
To apply for the Customer Solutions Coordinator position, please submit your CVÂ
