Data Entry & Customer Service Assistant

Data Entry & Customer Service Assistant
Croydon area
£24,000 - £26,000
Office based

Benefits:
Company events 
Company pension 
Employee discount 
20 days paid leave + 8 bank holidays (you will be required to work on selected bank holidays, to be recovered with time off in lieu) 
On-site parking 
Transport links  
Monday to Friday  
 
A fantastic opportunity working for our client to support their sales customer service, working as part of an international, people-oriented team. 
Full software and product training will be provided, but any previous experience using the Microsoft Office package and/or Sage 50 accounting system, or work experience in a customer service-oriented position is a bonus. 
Most importantly, you will be a team player with the drive and enthusiasm to thrive in a busy environment. 
 
Responsibilities of the Data Entry & Customer Service Assistant 
•    Data entry into spreadsheets  
•    Timely and accurately registering and processing customers’ orders via phone call, e-mails or text messages (what's app) 
•    Preparing internal picking requests and booking couriers collections 
•    Processing invoices on the company’s accounting system 
•    Meticulous filing of daily paperwork 
•    Supporting the sales and accounts team with ad-hoc administrative duties 
•    Delivering stellar phone support to both customers and our delivery teams 
•    Daily maintenance of data files and file organization 
•    Review and verify the accuracy of entered data 

Personal specification for the role of data Entry & Customer Service Assistant
•    Proven experience in a data entry or administrative role is preferred. 
•    Ability to answer customer questions confidently and accurately 
•    Accurate data entry with minimal errors 
•    Managing calls, emails, and inquiries simultaneously 
•    Familiarity with data entry tools like spreadsheets (such as excel)  
•    Understanding customer needs and preferences by listening attentively 
•    Prioritizing tasks effectively to handle multiple customers 
•    Proficiency in using computerised systems and software applications, especially Ms Office Pack