Clinical Assistant (Graduate MSK/ Sports Rehab)

Key Responsibilities:

• Handling calls from patients, customers or treatment providers
• Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
• Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
• Supporting the Customer Experience Consultant with capturing patient and customer feedback
• Able to work hybrid from home and office (Croydon or Manchester)
• Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)

Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

Essential experience:

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Have experience in delivering a high standard of customer service or administrative duties

Good attention to detail with the ability to work quickly and accurately in a fast paced environment

Good customer service skills, empathetic and looking to go above and beyond for resolution

Strong IT literacy skills including MS Office

Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers

Holds or can obtain membership with BASRaT or SST

Desirable experience:

Relevant industry experience (healthcare/insurance)

Complaints and claims management experience (knowledge of FCA regulations highly beneficial)