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Daniel Owen are currently seeking a skilled Helpdesk Administrator to join a leading train operating company. This role is ideal for an individual who is detail-oriented, enjoys problem-solving, and is capable of working independently in a flexible, remote work environment.
As a Helpdesk Administrator, you will play a crucial role in supporting the companies IT and asset management operations, ensuring the smooth running of day-to-day administrative tasks related to asset maintenance and support services.
Key Responsibilities:
- Asset Management Support:
Assist in assessing the backlog of issued works on Assetpro, ensuring that tasks are efficiently tracked, managed, and completed. - Work Backlog Management:
Identify duplicates in the issued works, and flag any completed works that have not been properly booked or recorded in the system. - Issue Resolution:
Investigate and resolve discrepancies, focusing on works that have not been completed as per the required timelines or asset maintenance standards. - User Support:
Provide first-line technical support and troubleshooting assistance to internal users, resolving queries related to asset management and related software. - Data Entry & Reporting:
Maintain accurate records, ensuring that all relevant data is logged into the Assetpro system. Produce regular reports on the status of outstanding tasks and assets. - Collaboration:
Work closely with internal teams, including asset managers and maintenance staff, to ensure proper communication and coordination in resolving issues related to asset performance and work orders. - Continuous Improvement:
Proactively identify opportunities for process improvements, contributing to the efficiency and effectiveness of the asset management system.
Skills & Qualifications:
- Experience:
Proven experience in an administrative or helpdesk role, ideally within an asset management or IT support context. - Technical Proficiency:
Experience with asset management systems such as Assetpro is desirable. Strong knowledge of MS Office tools (Word, Excel, etc.) is essential. - Attention to Detail:
Ability to identify errors or discrepancies in a system and ensure all records are accurately maintained. - Problem-Solving:
Excellent analytical and troubleshooting skills with the ability to identify and resolve issues efficiently. - Communication Skills:
Strong written and verbal communication skills to collaborate effectively with internal teams and stakeholders. - Remote Work Readiness:
Ability to work independently with minimal supervision while maintaining high standards of service and productivity. Must be comfortable working remotely for four days a week. - Location:
Ability to travel to the office in Croydon once a week for in-person meetings and team collaboration.
If you are seeking a new Helpdesk Administrator role, and you're looking to start immediately, please feel free to call the London Rail team on (phone number removed), to discuss the role further.
