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A leading Build to Rent operator is seeking a Community Host for a new BTR scheme in London.Overview:Job title: BTR Community HostLocation: CroydonSalary: Up to £30,000The role:The Community Host is responsible for liaising with residents, providing excellent customer service at all times. The Community Host will also be responsible for carrying out Front of House duties, managing complaints, assisting with leasing and renewals, and the organisation of site events. Responsibilities include:
- Deliver exceptional customer service to every person, creating an unmatched first impression.
- Manage resident complaints, ensuring all complaints are dealt with quickly and efficiently.
- Log communication with residents.
- Conduct routine inspections of community amenities and common areas.
- Support with leasing and renewals.
- Assist with community activities and events.
- Follow health & safety procedures.
- Day-to-day front of house type services such as handling parcels.
The person:
- Highly organised and able to multitask.
- Excellent written and spoken English.
- Proven experience in property, resident services, guest relations, hospitality or sales.
- Ability to build long-lasting relationships.
If you’re interested in the BTR Community Host position and you possess the required skill set, then apply now. Should you have any further questions contact Martha Kiernan at Collins Property Recruitment.Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
