Job Title: Housing Digital Systems Manager

Location: Croydon, South London

Salary: 50,000 - 57,000 per annum

We are seeking a talented Housing Digital Systems Manager for our client in Croydon, a key player in delivering innovative housing solutions. This is an exceptional opportunity to lead the strategic management of their NEC Housing application and ensure it meets the evolving needs of the organization.

Key Responsibilities:

System Leadership: Ensure the NEC Housing application is technically supported and effectively utilized to enhance business processes, reporting, and decision-making.
Product Management: Adopt a proactive approach to manage the ongoing roadmap for technical updates, system configurations, and service improvements.
Agile Transformation: Champion user-centred and agile methodologies to modernize systems and service management practices.
Continuous Improvement: Drive continuous enhancement through user engagement and the adoption of service management best practices.
Stakeholder Engagement: Serve as the main liaison between housing services and the NEC Housing system, influencing key decisions and aligning system capabilities with legislative requirements.
Financial Oversight: Manage budgets related to line of business systems, ensuring transparency and effective financial governance.

What We're Looking For:

Knowledge & Skills: Extensive knowledge of workflow-based ICT line of business systems, national data frameworks, GDPR compliance, and ITIL service management practices.
Leadership Experience: Demonstrated experience in leading technical teams within a line of business systems management environment, with strong relationship management abilities.
Analytical Skills: Proficiency in analyzing complex data and solving problems, alongside solid project management capabilities.
Communication Skills: Exceptional written and verbal communication skills, capable of influencing change and generating complex reports.
User-Centric Focus: A strong commitment to delivering excellent user support with a customer-service ethos.