Rehab Case Manager

Rehabilitation Case Manager

Croydon (hybrid working)

£27,600

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual's clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient's journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

Clinical Service Delivery

• Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
• Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
• Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
• Utilising every contact point with patients as a chance to educate & provide clinical support

​Patient Care

• Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
• Assisting with optimising service delivery
• Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
• Taking a forward thinking, patient-centred approach to overcome case management hurdles

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

• Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)
• 1 years clinical/hands on postgraduate experience or previous case management or vocational rehabilitation expertise
• Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
• Excellent written and verbal communication skills, good attention to detail and time management skills

• Experience with delivery of high customer service and / or proven case management experience
• Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous
• CMS UK membership a bonus

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships