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Our client, a prominent player in the HR and administration sector, is currently seeking a dedicated Sales Administrator for a fixed-term position. This role is pivotal in ensuring smooth sales operations and customer satisfaction through meticulous administrative support and excellent customer service.
Key Responsibilities:- Handle enquiries from customers regarding products, services and order status
- Respond to customer inquiries and resolve issues in a timely manner
- Ensure customer information is accurate and up to date in company records
- Provide administration support for quotations of all new projects
- Liaise with material control and manufacturing departments for delivery promises
- Book out service exchanges, repair transmissions, and spring couplings
- Input and book out spare part orders
- Maintain up-to-date records on outstanding transmissions with customers
- Process and track sales orders, ensuring timely delivery and customer satisfaction
- Support the warranty claim system in collaboration with other team members and the service team
- Carry out back-to-back ordering for parts from Germany when required
- Liaise with Germany to progress urgent orders
- Assist in other company projects or tasks as and when required
- Experience in technical mechanical sales administration
- Experience of dealing directly with customers
- Commercial acumen
- Good telephone manner
- Proficiency in Microsoft Excel and Word
- Excellent communication skills
- Strong organisational and multi-tasking skills
- Fixed-term position with potential opportunities for career growth
- Engaging and dynamic work environment
- Opportunity to work closely with a variety of departments
- Comprehensive employee benefits package
If you have a background in sales administration and are eager to contribute to a thriving team, we would love to hear from you. Apply now to join our client's dedicated HR and administration team.
