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Job Purpose:
- To undertake service calls and support the field team to ensure customer satisfaction and a positive customer experience. To fit plantation shutters and associated products as required.
Key Responsibilities:
- Building relationships with customers.
- Be highly motivated to go above and beyond our customers’ expectations.
- Undertake service calls to a high standard with attention to detail and a quality finish. Communicate effectively to customers regarding resolving their issues and gaining a high level of customer satisfaction.
- Keep up to date with specifications and ensure that we provide an accurate and high quality service and accompanying products.
Requirements:
- Be driven to resolve service calls / queries to a high standard whilst sharing new ideas and become a valued member of a highly motivated and skilled team.
- Previous experience working within a Service / Installation Team is beneficial.
- Demonstrate excellent communication skills; both written and verbal.
- Be confident in demonstrating a solution focussed, and ‘can do’ approach to the customer experience whilst improving processes.
- Be punctual and reliable at all times.
- Ability to work in a well ordered and methodical manner
- Ability to use own initiative and multi-task
- Has great attention to detail, in particular in regards to understanding product specifications, and resolving issues which involves detailed requirements and measurements
- Full clean driving licence
Benefits:
- Employed role, £30-35k based on experience.
- Overtime is available whilst ensuring a good work life balance for all team members.
- Training, technology, van and uniform provided
- Team member assistance programme provided for health and wellbeing
- Part of an energetic and friendly team
