Sheltered Scheme Manager

Sheltered Scheme Manager x 2

Temp - Contract till 27 June 2025

Location - South Croydon

14.29hr

Role Summary:

The Sheltered Scheme Manager is responsible for overseeing the daily operations of sheltered housing schemes, ensuring residents receive high-quality, safe, and value-for-money services. This role involves compliance management, staff supervision, resident engagement, and maintaining the overall upkeep and security of the schemes. The manager will work collaboratively with internal teams, external partners, and residents to foster a thriving community and promote independent living.

Key Responsibilities:

• Resident Support & Community Development
• Encourage residents to maintain their well-being and independence through high-quality housing support services.
• Promote resident involvement and provide information on local community services.
• Resolve resident concerns efficiently, focusing on first-contact resolution where possible.
• Housing & Compliance Management
• Ensure compliance with all legislative and regulatory requirements for housing services.
• Conduct compliance testing, risk assessments, and scheme inspections.
• Report, monitor, and follow up on maintenance and safety-related issues.
• Ensure schemes remain clean, safe, and well-maintained per Group standards and lease obligations.
• Service Delivery & Stakeholder Management
• Coordinate local service delivery to maintain scheme security, cleanliness, and upkeep.
• Monitor contractor performance, take appropriate action, and escalate issues as needed.
• Build and maintain effective relationships with key stakeholders, service providers, contractors, and residents.
• Identify and address shortfalls in service delivery, ensuring customers are informed of any resolutions.
• Staff & Operations Management
• Supervise and support a team of housekeepers, cooks, and general assistants.
• Ensure effective staffing levels and scheduling.
• Work closely with the Housing Officer to set and monitor budgets and support income recovery efforts.
• Financial & Administrative Support
• Assist in maintaining accurate records and supporting property resales.
• Contribute to budget setting, financial monitoring, and ensuring value-for-money service provision.
• Provide administrative support for high-quality housing service delivery.
• Customer Service & Complaints Resolution
• Ensure high standards of customer service, addressing complaints effectively.
• Take appropriate action to resolve service issues and escalate complex matters when necessary.
• Group & Organisational Contributions
• Participate in special projects and programmes that align with the Group's values and objectives.
• Support the delivery of housing-related services, including lettings, tenancy management, and customer service support.

Candidate Requirements:

• Experience in sheltered housing, health, or social care environments.
• Knowledge of housing legislation, safeguarding, tenancy management, and compliance requirements.
• Strong leadership and staff management skills.
• Excellent customer service and problem-solving abilities.
• Ability to work independently and handle emergencies effectively.
• Proficiency in Microsoft Office and general IT literacy.
• A flexible approach to work and a commitment to high-quality service delivery

If you're ready to make a real impact, please contact me by email in first instance Richard.blackburn@ (url removed)