Deputy Team Leader - Pensions

Deputy Team Leader - Pensions Administration

We’re growing and we want you to be part of our journey.

At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

Our Pensions Administration Team

We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll delivery the best possible experience for every member on their road to retirement and beyond.

What’s the role?

Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and technically competent Deputy Team Leader to join our team.

You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes. You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs.

Ideally this role would be based in Croydon with a hybrid workstyle, but we could consider one of our other locations for the right candidate.

Key responsibilities:

• Oversee and prioritise the allocation of all incoming work.
• Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements.
• Process member events within deadlines ensuring compliance with Isio’s standards as well as scheme rules and legislation.
• Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation.
• Provide support and share knowledge across the team.
• Maintain a culture which reflects Isio’s values and puts the member at the heart of all activities.
• Attend and present at both internal and external meetings (including Trustee and/or client meetings).
• Keeping up to date with technical and scheme changes, particularly those that impact your portfolio of schemes.
• Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.
• Identify non-core fee projects and ensure these are raised with the client in a timely manner.
• Be positive and professional at all times, displaying strong leadership skills to help build relationships with others.

Key skills and experience:

• Experience - an experienced deputy team leader / strong senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations.
• A great communicator - the ability to communicate with clients, members and colleagues with impact and credibility.
• Enthusiasm and motivation - a unwavering desire to solve problems and deliver excellent customer service.
• Excellent time management - the ability to manage resources across multiple tasks with a proven track record of consistently delivering to deadlines.
• A great team worker - an emerging role model within Isio, with the ability to support and develop others.
• Experience of presenting administration reports and communicating with clients/trustees.
• Experience of managing, mentoring, supervising, and developing teams.

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a bonus scheme.
• A defined contribution pension scheme.
• Life insurance.
• Healthcare benefits.
• Income protection benefits.
• 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company’ days - a celebration day for your birthday and an extra day over Christmas.
• Corporate Social Responsibility (CSR) allowance
• Flexible working opportunities.
• A flexible benefits package.
• Internal development programmes including (technical and non-technical) training support and mentor programmes.
• We offer market leading study support to pursue professional qualifications via the Pensions Management Institute with salary increases awarded for exam passes.

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.