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- Annual Salary: £25,000 - £30,000
- Location: Croydon
- Job Type: Full-time
Join a great client of ours in the Croydon area as a Front of House Customer Service Representative. You will be the first and last impression our customers have of our centre, and we aim to make it a positive one. This role is ideal for someone who is keen, well-spoken, and enthusiastic with experience in a front-of-house or customer-facing role.
Day-to-day of the role:- Answer telephones in a friendly, timely, and professional manner.
- Liaise with customers by phone, email, and in person, ensuring outstanding customer care throughout their journey.
- Coordinate with insurers and accident management companies.
- Keep customers and insurers updated with the repair status.
- Manage communication logs and update the management system.
- Load jobs on the management system – Autoflow (training provided).
- Book customer inÂ
- Organise collection/delivery of vehicles and check in/out customers'Â
- Report and log incidentsÂ
- Handle payments by phone and in person.
- Organise transporter drivers’ daily work schedules.
- Update the booking diary daily and liaise with other departments.
- Solve problems and multitask effectively.
- Update Excel spreadsheets to monitor workflow.
- Previous experience in a front-of-house or customer-facing role.
- Professional and confident manner, with the ability to keep calm under pressure.
- Fluent in English, both speaking and writing.
- Proficient in computer skills, including Excel and other Microsoft Office applications.
- Competitive salary based on experience.
- Full uniform provided.
- 20 days paid annual holiday plus 8 days bank holiday.
- Company pension plan.
- Ongoing training and progression opportunities.
- Monday to Friday – 8.00 am to 5.30 pm
- Every other Saturday – 8.30 am to 12.30 pm
If you are interested in this role, please apply right away.
