Resident Liaison Officer

Resident Liaison Officer (Ongoing Contract) - Housing Association
29.71 per hour (Umbrella)

A leading Housing Association in London is seeking an experienced Resident Liaison Officer to join their team on an ongoing temporary assignment. This is an exciting opportunity for a customer-focused professional with a passion for supporting residents through housing projects.

Key Responsibilities:
- Act as the main point of contact for residents during planned maintenance, improvement, and refurbishment works.
- Provide regular updates, addressing any concerns or queries promptly to ensure high levels of resident satisfaction.
- Arrange and conduct home visits to discuss project impact, timelines, and support residents throughout the process.
- Coordinate with contractors and housing teams to ensure minimal disruption to residents while ensuring health and safety compliance.
- Assist vulnerable residents, ensuring their needs are met, and support is available where needed.
- Maintain accurate records of resident communication, project progress, and any actions taken.

About You:
- Proven experience in a similar Resident Liaison Officer role, ideally within social housing or property management.
- Excellent communication and interpersonal skills, with the ability to handle challenging situations with tact and diplomacy.
- Strong organisational skills, able to manage multiple tasks and prioritise effectively.
- Knowledge of housing regulations and health & safety requirements.
- A proactive approach, with a passion for delivering exceptional customer service.

This role offers a fantastic opportunity to contribute to meaningful housing projects while ensuring residents are well-supported.