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Clinical Services Coordinator
Location: Croydon - Hybrid
Status: Full time, Permanent
Salary: £30,000 - £33,000K per annum plus company benefits
HCML have an exciting opportunity to join the management team of our thriving Insured Health department, delivering excellent customer service to achieve clinical rehabilitation outcomes. You will manage a team of 10 Clinical Assistants and Rehab Case Managers.
About the Role
- Line management of staff members, delivering the highest possible managerial standards, engaging and developing staff, capacity management, and recruitment
- Responsible for carrying through governance and management guided actions that maximises performance against departmental budget targets
- Responsible for ensuring operational consistency and excellence across the department, supporting service and customer management activities that delight customers and meet quality and service standards
- Responsible for supporting the onboarding of staff, planning & enabling delivery of training, and assessing suitability to deliver live operational services
- To work with Insured Health Management Team in supporting change implementation and working with support functions to ensure staff are able fulfil their roles to exceptional standards
- Contributing towards HCML's success through identifying service development opportunities as they arise
Benefits
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
Essential Skills
- Experience with working directly with managers
- Demonstrable experience with communicating with stakeholders, specifically staff and customers
- Experience with MI and data analysis
- Proven ability to educate and train staff members
- Experience with onboarding new staff and training with excellent outcomes
- Proven track-record of identifying opportunities for improvement and/or efficiency
- Experience with handling customer complaints and delivering positive outcomes
Desirable:
- Education to degree level or equivalent professional qualifications
- Clinical degree (Sports Therapy, Sports Rehab, Psychology, Physiotherapy)
- 2+ years industry rehab experience
- Line/people management experience
- Experience of managing operational services in the rehabilitation or clinical environments
- Track record of handling customer accounts
About Company
HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.
DE&I
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
