Care Manager - Complex Care

First option Healthcare is a leader in providing care to both adults and children with complex care needs, in their family homes.

We now have an exciting opportunity for a Care Manager to join the ever growing team - if you are looking for a business that will provide ongoing training, support and a career within the Healthcare industry - please get in touch!

Care Manager Responsibilities:

• Create and maintain care rotas, ensuring all shifts are covered in allocated packages.
• Take full responsibility for the safe coverage of care by appropriately skilled candidates.
• Reallocate shifts when candidates are absent, ensuring any changes are communicated to both the client and management team.
• Manage client and candidate relationships by providing effective customer care.
• Monitor staffing levels on each package and provide clients with new candidates as and when necessary through proactive recruitment and from an existing candidate database.
• Assist colleagues within the team as and when necessary to ensure the smooth running of their packages.
• Providing clients with candidate profiles, scheduling meet and greets, shadow shifts, assessments, and reviews.
• Provide excellent levels of customer service including weekly client courtesy calls, client visits and dealing with any queries or concerns.
• Build and maintain candidate relationships.
• Conduct supervisions with staff to identify areas of concerns and improvement.
• Assist the Recruitment and Compliance teams with candidate registration and ongoing compliance. (Right-To-Work, DBS Checks, Mandatory Training)
• Handle any non-clinical complaints/incidents by conducting investigations
• Assist the Clinical Department with any safeguarding investigations or clinical complaints.
• Working with the Clinical department to identify training needs for candidates.
• Attending monthly client visits and other professional meetings as required.
• Produce monthly reports for clients and the management team.
• Complete relevant administrative duties such as updating the CRM system.
• Uphold the fundamental CQC standards of care at all times.

If you have excellent communication, problem solving and organisational skills and you are committed to providing an outstanding service to our families, please email a copy of your CV and one of our Senior Leadership Team will be in touch.