Operations Manager Housing Solutions

Job Title: Operations Manager (Housing Solutions)

Location: Croydon Hybrid working available (3 days onsite/office, 2 days remote)

Hourly rate £26.65 PAYE / £34.69 UMB Per Hour

Contract Length: 6-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

Role purpose & duties:

• Responsible for the strategic delivery of high-quality customer-focused tenancy & caretaking services for approx. 5000 Council tenants and leaseholders in an area of the borough.
• Oversee the management of all neighbourhood services and minor estate improvements' budgets.
• To contribute to the annual budget challenge by identifying and reviewing options for any areas of savings and/or potential growth.
• Maintaining an up-to-date knowledge of Housing legislation, Government initiatives and Best Practice around estate management and ensuring these are implemented promptly and effectively within the team.
• Optimising the usage of Council housing stock in the area through effective and efficient management of resources.
• Ensure continuous improvement of the estate services through creative approaches concerning the analysis of the service needs and service delivery plans/actions.
• Implement a rigorous inspections and monitoring regime for the services provided by the contractors concerning external cleaning and ground maintenance.
• Ensure that staff fully comply with the fire safety protocols and procedures for Level1 and Level2 blocks in their area and take direct responsibility to alert the key individuals/teams within and outside the organisation.
• To deputise for the Head of tenancy and caretaking services as required.

Knowledge, skills & experience:

• Comprehensive knowledge of Landlord and Tenant Legislation including the Housing act 1985 as it relates to social housing tenancy management.
• Knowledge of the legal, financial and employment framework within Housing.
• Knowledge of the Crime & Disorder Act 1998 and the Anti-Social Behaviour Act 2003 as the legislations relates to anti- social behaviour on social housing estate.
• Knowledge of the data protection legislation relating to the storage of tenants personal information and photographic images.
• Detailed knowledge of personnel management techniques including staff performance and competency assessment and processes for dealing with poor performance and recognition of achievement.
• It is desirable to hold a relevant professional qualification (e.g. Chartered Institute of Housing).
• Extensive experience of working in a social housing organisation in the landlord role.
• Extensive experience of using Microsoft office and housing related data bases.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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