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Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties:* Handling incoming calls on all existing bookings - B2B & B2C* Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly. * Monitoring the webchat functionality and usage / conversions on queries. * Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.* Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes* Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents* Create a Retention centric sales environment* Develop a team progress and training system based on Balance Scorecard achievements * Post Covid Team initiation and team build
Skills Required:* Experience in using Amadeus * To offer expert knowledge and advice on destinations* Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.* Developing excellent time management skills with the team * Up selling to maximise revenue on bookings* To efficiently perform all administrative duties associated with the role* Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking * Driven to achieve Company targets
The Package:* Salary: from £26,000 - £31,000* Plus, Target personal and group achievement Commission
Interested:* Please click to 'APPLY@* Or contact email
