HGV Service Advisor
Pembrook Resourcing are currently seeking on behalf of their client a HGV service advisor to work in the aftersales department at their dealership.
The ideal HGV Service Advisor -
Previous experience in a service role is preferred.
A passion to deliver a high standard of customer service.
An organised individual who can deal with many duties on the move.
Excellent telephone and face-to-face communication skills
Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.
HGV Service Advisor key responsibilities -
Establish rapport with and provide outstanding care to the customer
Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Back to searchCommercial Service Advisor
Pembrook Resourcing
Posted 4 days ago, valid for 7 days
Croydon, Surrey CR0 9XF, England
£30,000 - £33,000 per annum
Full Time
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Sonic Summary
- Pembrook Resourcing is seeking a HGV Service Advisor for their client's aftersales department.
- The ideal candidate should have previous experience in a service role and a passion for delivering high-quality customer service.
- Key responsibilities include establishing rapport with customers, booking vehicles for servicing, and managing work in progress.
- Excellent communication skills and strong organizational abilities are essential for this role.
- The position offers a salary of £30,000 and requires at least two years of relevant experience.
