HGV Service AdvisorPembrook Resourcing are currently seeking on behalf of their client a HGV service advisor to work in the aftersales department at their dealership.The ideal HGV Service Advisor -Previous experience in a service role is preferred.A passion to deliver a high standard of customer service.An organised individual who can deal with many duties on the move.Excellent telephone and face-to-face communication skillsAdministration skills, be able to use computers with confidence and the ability to organise and prioritise work.HGV Service Advisor key responsibilities -Establish rapport with and provide outstanding care to the customerIdentify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and productsBook in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiencyArrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehiclesManage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessaryIT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Back to searchHGV Service Advisor
Pembrook Resourcing
Posted 6 hours ago, valid for 8 days
Croydon, Surrey CR0 5RD
£24,000 - £28,800 per annum
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Pembrook Resourcing is seeking a HGV Service Advisor for their client's aftersales department, requiring previous experience in a service role.
- The position demands a passion for delivering high customer service standards and excellent communication skills, both over the phone and in person.
- Key responsibilities include booking customer vehicles for servicing, managing work in progress, and ensuring customer satisfaction throughout the process.
- Candidates should possess strong administration skills, be organized, and able to prioritize multiple tasks effectively.
- The role offers a competitive salary, and candidates are expected to have relevant experience in a similar position.
