Customer Care Co-ordinator

Exciting Opportunity: Customer Care Co-ordinator
Location: Cwmbran, Wales | Salary: 23,500 per annum

Are you a customer care champion with a passion for problem-solving? In this role, you'll play an essential part in delivering top-notch service to customers while keeping things running smoothly behind the scenes. If you're an organised, motivated individual who loves variety and thrives in a fast-paced environment, we want to hear from you!

You will be working with an established and happy team onsite, benefits include onsite parking, daily banking of hours to have an extra day off monthly, 26 days days holiday plus stats, healthcare schemes plus much more.

• Driving Customer Satisfaction: You'll be the face of customer service, addressing queries, issuing updates, and ensuring our customers get the service they deserve.
• Managing Orders & Procurement: You'll handle purchase orders, ensuring the procurement of goods and services goes seamlessly. With your attention to detail, you'll keep our pricing up-to-date and ensure all resources are readily available.
• Collaborating for Success: Work closely with internal teams to streamline processes, improve efficiency, and tackle challenges head-on.
• Keeping Everything on Track: You'll monitor and report on supplier KPIs, calculate credits for failures, and ensure we meet contract terms. You'll also be a key player in scheduling service calls and coordinating maintenance visits.
• Providing Hands-On Support: You'll be there when we needed you most-whether it's assisting with customer queries, providing on-site support, or helping out the Service Delivery teams when they need an extra hand.

• A customer service background, with process management and administration experience
• Excellent communication skills, with the ability to connect with customers and colleagues at all levels.
• An organised, proactive problem-solver who thrives on multitasking and staying on top of things.
• Intermediate Excel skills and a keen attention to detail.

• Creating customer satisfaction by delivering exceptional service.
• Keeping processes smooth, efficient, and on point-driving continuous improvement.
• Maintaining key relationships, both internally and externally, to ensure the business runs seamlessly.

If you're looking for a role where you can make a real impact and grow within a supportive team, this is the opportunity for you. Apply now and be part of something exciting!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.