Claims Technician

Claims Technician

Up to £25,000 per annum basic

Cwmbran

Monday to Friday, 8.30am to 5pm

Acorn by Synergie is working with a specialist construction company seeking Claims Handler(s) for their insurance side of the business. You will be part of a team managing the claims, which relate to various maintenance repair claims whilst liaising with customers, clients and suppliers.

Responsibilities:

* Effectively manage all elements of an insurance claim ensuring timely progression.

* Field incoming and make outbound calls to progress claim status.

* Creating and updating records of claims progress and milestones on our dedicated Claims Management System including conversation notes and electronic files.

* Manage suppliers to facilitate claim progression.

* Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements

* Update policyholders both verbally and in writing of the status of key claim milestones.

* Update as required insurer clients either verbally or in writing.

Key Requirements:

* Experience in claims insurance market or financial sector in a customer service capacity.

* Strong understanding of Microsoft Office, specifically Excel.

* Ideally have experience in complaint management and resolution in an FCA regulated industry.

* Ideally have experience in producing and reporting on internal team performance (MI).

To be considered, please apply with your up to date CV.

Acorn by Synergie acts as an employment agency for permanent recruitment.