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Customer service representative
Transport Admin / Customer Service

Transport Admin / Customer Service

Irlam Associates

Posted 7 hours ago, valid for 11 days

Dagenham, Greater London RM9 5RP

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The role of Transport Admin & Customer Service Advisor in Dagenham offers a salary of £31.5k and requires experience in a customer service and administrative role.
The successful candidate will be responsible for providing excellent customer service to drivers, customers, and suppliers while managing incoming queries via email and phone.
Key responsibilities include resolving delivery discrepancies, processing goods receipts, and maintaining relationships with internal teams.
Candidates should possess strong organizational skills, excellent communication abilities, and the capacity to work under pressure.
This position presents a fantastic opportunity to join a well-established company with potential for growth and development.

Providing excellent customer service to drivers, customers and suppliers
Management of incoming queries, via email and phone
Resolving delivery discrepancies

Transport Admin / Customer Service Dagenham£31.5k Temp-Perm Irlam Associates are pleased to support our client, a very well-established, global Pallet Network operator, working on behalf of a world renowned 3PL across some brilliant logistics contracts out of their flagship Dagenham Depot and we are delighted to support in their search for a Transport Admin & Customer Service Advisor to join the team. You will be charged with coordination of transport office activities across your shift, playing a key role in providing assistance and support for the depot’s operations in the efficient running & support of the Transport and Admin departments, ensuring an efficient and effective service. Problem solving and customer service alongside data input forms the basis of this role. Monday – Friday 8am – 6pm+ Every other Saturday Key Responsibilities:

Providing excellent customer service to drivers, customers and suppliers
Processing and management of incoming queries, via email and phone
Ensuring requests for information, delivery discrepancies and claims are dealt with
Goods receipt processing, liaising with suppliers re any identified discrepancies
Generate and proof check Goods received reports
Develop and maintain relationships with internal teams
Resolving delivery discrepancies and issuing customer credits and returns and dealing with any customer or driver complaints & queries
Deal with any driver or vehicle claims procedures
Communication with internal and external contacts regarding supply, credit and deliveries etc.

Key Skills:

Experience working in a customer service led & administrative role.
Ability to be organised to prioritise workload
Excellent communication skills
Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
Ability to work under pressure and be flexible in their approach

This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth bringing additional development opportunities for the right person.

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