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My client a leading local housing assocation are currently seekingan experienced disrepair supervisor to join thier team on a perm basis.Reporting to the Lead Head of Service within our repairs and maintenance division, you will be pivotal in leading and managing the delivery of a high-quality, timely responsive repairs service with a right-first-time approach. Managing a team of direct and indirect reports (including Technical Supervisors, trade operatives, and engineers), you will identify operational efficiencies whist ensuring the responsive repair programs offer value for money solutions and achieve a high level of customer satisfaction.
Responsibilities include:
- Ensure team performance meets and exceeds KPIs.
- Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
- Lead responses to residents queries, complaints, and feedback professionally.
- Manage and review operational risk registers to meet client expectations.
- Ensure successful service delivery through effective supply chain management.
- Manage contractors for procurement, commissioning, and service demands.
- Improve efficiency and output of repairs and maintenance services.
- Attend site meetings to resolve operational and technical issues.
- Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
- Record work-in-progress, conduct inspections, and compile improvement plans.
- Provide timely reports on project performance, targets, and budgets.
- Stay updated on contract management practices and legislation.
- Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
- Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
- Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
- Promote health, safety, and wellbeing in all work aspects.
- Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
- Manage financial risks for projects and audit sub-contractor accounts.
- Implement the companys performance management approach, supporting and guiding staff.
- Follow company policies for performance management.
- Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
- Maintain a commercial focus for efficient service delivery.
Skills, Qualifications & Experience:
- Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customers satisfaction.
- HNC (or equivalent) in building.
- Degree (or equivalent) in building related subject or housing management.
- Membership of a professionally recognised construction industry body i.e. RICS, CIOB
- Direct experience of managing the operational delivery of a programme of works/ services in excess of £5m per annum, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
- Experience of working within a highly commercialised environment.
- Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
- Proven track record of supply chain management within a commercial project management environment.
