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My client a leading local housing assocation are currently seekingan experienced disrepair supervisor to join thier team on a perm basis.Reporting to the Service Delivery Manager, the Technical Supervisors will work collaboratively with other colleagues across the business and within the designated service (either Disrepair or D&M) from first report through to final invoicing to ensure smooth service delivery through effective day to day management.You'll be responsible for people management of a team, so people management experience is a must.
Responsibilities include:
- Liaising with the works scheduling team and sub-contractors to ensure accuracy of job information, timely report submissions, suitable allocation of work, and invoicing.
- Carrying out pre and post inspections to ensure a good standard to work.
- Assisting the Service Delivery Manager (SDM) in managing the contractors to ensure excellent service delivery, continually looking for process improvements to improve efficiency, costs, and meet agreed targets.
- Supporting the SDM by providing data, reports and MI (e.g. for quality control and budgetary data).
- Stakeholder and people management: performance monitoring, attend monthly sub-contractor meetings, liaising with internal and external customers such as legal departments, client representatives, local authorities etc.
- Managing the day-to-day administration of the team.
- Attending client/stakeholder panels, consultations, and other meetings.
- Pro-actively engaging with and acting a point of contact for customers, ensuring all queries and complaints are resolved swiftly.
Skills, Qualifications & Experience:
- Trade specific qualification(s) e.g. in plumbing, carpentry, electrical, or a repairs sector common trade.
- Good IT literacy (including MS Office programmes (Microsoft Excel, Word, PowerPoint, Outlook, Teams) and ability to use relevant job management systems (knowledge of accuserv system would be advantageous)
- Specialist knowledge/qualifications/qualifying experience of Damp & Mould and/or Legal Disrepair is essential.
- Prior experience in a Supervisory role (ideally within a responsive repairs/minor works environment).
- Strong communication and interpersonal skills with a range of stakeholder (written and verbal).
- Numeracy and analytical skills - an ability to understand data.
- Personal resilience: ability to work under pressure and to meet deadlines.
- Commercial acumen and an appreciation for business cost efficiency.
- Prior management of specialist sub-contractors would be preferred.
- Full clean UK driving licence
