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Call Centre Agent - Customer Support - Call centre based in Darlington, DL1 - Times Top 100 company to work for!Inbound calls with outbound follow-ups and updates (120 - 140 calls per day) - Contact Centre - Customer Relationship Management - Customer Service£24,000 with Performance Based OTE (No sales) £28,000 - £30,000. Wicked benefits, 25 days holiday plus bank holiday, free fruit, amazing list of social events across the year. Plus, excellent training, tailored to your experience.Monday to Sunday Shift Rotation - Mon - Fri, 8-8 - 2 in 6 Weekends (wfh) 9-1.We need resistance, problem solvers, top communicators, great listeners, customer service pros!
This is a fast-paced role for people with common-sense, problem-solving abilities and next level communication. Escalate, take notes, find solutions and liaise with the team leader.
We’re looking for someone who’s excited to get stuck in and grow with an award-winning company that’s full of energy, drive, and a can-do attitude. Whether you're just starting your career or looking for the next challenge, this is a place where you can really make an impact. Speak to Demi @ Duval for more info!
The Role:You will act as the liaison between the business and customers. Answer calls, following guidelines, find solutions that work for the business and customer, provide feedback to your team leader.
Responsibilities:
- Ensure incoming telephone calls are answered promptly, and responses are in line with company guidelines and procedures
- Communicate with customers, ensure responses adhere to all applicable internal and external guidelines
- Provide feedback on the volume and type of calls being handled
- Use appropriate systems to maintain accurate records for both clients and customers
- Find solutions, balance the needs of customers and those of the business, negotiate effective solutions.
We need:
- Experience working in a similar call centre environment
- Excellent communicators with great listening skills. You need to be able to communicate clearly on the phone.
- Enthusiasm, empathy, great customer service and customer relationship management
- Ability to understand information quickly and adjust to changing situations
- Able to work independently and as part of a team
- Capacity to work effectively whilst remaining calm under pressure
Demi @ Duval is recruiting, get your application over today!
