IT Service Lead

Location: Darlington Duration: Fixed term maternity cover for 8 months

Are you a proactive leader with a passion for delivering top-notch IT support? Do you thrive in dynamic environments and excel at bringing out the best in your team? We're looking for an IT Service Lead to drive the performance of our dedicated site based User Services team, ensuring every user has a seamless experience.

As our IT Service Lead, you’ll be the backbone of our IT support, overseeing daily operations and collaborating with leaders across our group sites. Your role will be instrumental in creating a high-performing team environment that consistently exceeds expectations, managers escalations smoothly, and enhances user satisfaction.

What You’ll Do:

• Deliver an expectational colleague experience, resolving user issues at first contact whenever possible.
• Lead, coach, mentor and develop team members to elevate their skills and performance.
• Plan and balance short-term tasks while ensuring alignment with broader goals.
• Manage rotas, shifts, and performance metrics to guarantee 24/7 service availability.
• Champion best practices and process improvements to streamline and elevate service delivery.

Join ZIGUP as a User Services Site Lead and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary – Competitive salary based on experience. Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday! Pension - Employer contributions of 5%.? Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Professional Development - We've partnered with Pluralsight to provide you with cutting-edge content created by industry experts. Gain Access to thousands of courses, skill tests, and learning paths to enhance your career. Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• You have a minimum of 2 years proven experience of managing a high energy IT Service Desk, with the ability to inspire and guide a technical team.
• You're driven to provide expectational service and can turn customer issues into positive experiences.
• You have expectational time-management and prioritisation abilities to keep the team running smoothly, even during peak times.
• You have experience in implementing new processes and driving continuous improvement.
• You have knowledge of industry standards and best practices for IT Service Desk operations.

About Us

ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.

Our Purpose? Keeping customers moving, smarter.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.