Customer Order Management Representative

Customer Order Management Representative

Location: DarlingtonSalary: £17.13 per hourHours: 37.5 per week, Monday - Friday, 8:00 am - 4:30 pmContract: 6 months

Are you an experienced customer service professional looking for a new challenge?

Do you thrive in a fast-paced environment where attention to detail and proactive problem-solving are key?

If so, we have an exciting opportunity for you.

About the Role

As a Customer Order Management Representative, you will be the primary point of contact for assigned customer accounts, overseeing the entire order life cycle to ensure seamless processing and fulfilment. Your role will involve managing orders from entry to completion, liaising with distribution centres and manufacturing plants, and ensuring excellent customer communication throughout.

Key Responsibilities

• Oversee the full order life cycle, from entry and modifications to fulfilment and logistics
• Act as the main contact for customers, internal teams, and external partners
• Resolve customer queries and escalate complex issues when necessary
• Ensure compliance with export policies and prepare necessary shipping documentation
• Generate and distribute internal and customer reports
• Drive process improvements to enhance customer satisfaction

What We’re Looking For

• Customer Service Expertise: Strong background in customer support with a proactive and detail-oriented approach
• Tech-Savvy: Proficient in Microsoft Office, particularly Excel, Outlook, and Teams (Oracle experience is a bonus)
• Collaboration & Communication: Ability to build strong relationships and communicate effectively with diverse teams
• Problem-solving: A results-driven mindset with the ability to handle challenges efficiently
• Knowledge of Supply Chain & Logistics: Not mandatory, but highly beneficial

Qualifications & Experience

• GCSE in Maths and English or equivalent is required; a college or university degree is preferred
• Previous experience in customer order management, account management, or supply chain operations
• Strong proficiency in MS Office; experience with Oracle is advantageous

This is an excellent opportunity to develop your career within a dynamic and supportive environment. If you have a passion for customer service and a keen eye for process improvement, we want to hear from you.

Apply today and take the next step in your career.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Morgan Jones:

Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants, we see, that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.