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- Competitive salary £24,000-£26,000
- Full time
- Flexibility of some working from home after a successful probationary period
- Free onsite parking
- Flexible working hours
- Life Insurance
- Staff Health and well-being programme
- Recognition and reward scheme
- Refreshments, fresh fruit and healthy snacks provided free of charge
- Development Opportunities
- Annual pay reviews
- Managing the shared inbox (Emails and WhatsApp)
- Data input, logging enquiries/faults/recommendations
- Problem solving in a timely manner
- Communicating with clients over the telephone and responding to new customer calls
- Interaction with internal and external colleagues from the wider business group
- Once trained you will be expected to cover out of office calls – one in 5 weeks on a rota with colleagues. You will be paid extra.
- Proven experience in Customer Service, Account Management or a Helpdesk role
- Attention to detail and accuracy
- Understanding and knowledge of Microsoft Office including Excel, Email and Teams
- Confidence to speak to clients over the telephone on a one-to-one basis
