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Customer Service Advisor

CastleView Group
Posted 2 days ago, valid for 6 days
Location

Darlington, Durham DL3 9SD

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Broadband Technical Team in Darlington is seeking individuals who enjoy solving problems and have a knack for technology.
  • This role offers a starting salary of £23,504, which can rise to £24,064 after nine months, plus uncapped commission.
  • No specific experience is required; however, candidates should be naturally helpful, calm, and capable of building relationships.
  • The position is designed with flexibility in mind, allowing for self-scheduled breaks and occasional home working.
  • All necessary training will be provided to ensure success in assisting customers with broadband tech-related queries.

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role.

Why not use your skills to make a difference and join our Broadband Technical Team in Darlington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

  • A?great?starting salary of?£23,504.00
  • Huge?discounts on products including your Mobile and Broadband - saving you?hundreds?of?pounds?every year.
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
  • Season Ticket?Travel Loan - giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts.
  • Volunteering days, so you can?give back?to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.
  • Salary: £23,504.00
  • Full Time: Permanent
  • Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission
  • Hourly rate:?£12.05 per hour rising to £12.34 per hour at 9 months in role

All training provided

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.