Helpdesk Coordinator

BMC Recruitment Group

Posted 5 days ago, valid for 20 days

Darlington, Durham DL3 9SD

£24,000 - £28,800 per annum

Full Time

Life Insurance

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Sonic Summary

BMC Recruitment Group is seeking a Helpdesk Coordinator for their client in Darlington, offering a competitive salary of £24,000-£26,000.
The ideal candidate should have proven experience in Customer Service, Account Management, or a Helpdesk role.
This full-time position includes benefits such as flexible working hours, some work-from-home options after a probationary period, and a health and well-being program.
The role involves managing a shared inbox, data input, and problem-solving while communicating with clients and colleagues.
Candidates should possess strong customer service and administration skills, as well as proficiency in Microsoft Office.

BMC Recruitment Group are currently recruiting a Helpdesk Coordinator for their client in Darlington. Are you proactive and self-motivated with strong proven customer service and administration skills?In this newly created role, you’ll join their fab Helpdesk team who between them have over 30 years with the company. Working in a vibrant and friendly office. Progression is available within this team!You’ll be able to think fast on your feet and multitask, this is necessary be a success in this job.Key Benefits:

Competitive salary £24,000-£26,000
Full time
Flexibility of some working from home after a successful probationary period
Free onsite parking
Flexible working hours
Life Insurance
Staff Health and well-being programme
Recognition and reward scheme
Refreshments, fresh fruit and healthy snacks provided free of charge
Development Opportunities
Annual pay reviews

Your Responsibilities include:

Managing the shared inbox (Emails and WhatsApp)
Data input, logging enquiries/faults/recommendations
Problem solving in a timely manner
Communicating with clients over the telephone and responding to new customer calls
Interaction with internal and external colleagues from the wider business group
Once trained you will be expected to cover out of office calls – one in 5 weeks on a rota with colleagues. You will be paid extra.

You will need:

Proven experience in Customer Service, Account Management or a Helpdesk role
Attention to detail and accuracy
Understanding and knowledge of Microsoft Office including Excel, Email and Teams
Confidence to speak to clients over the telephone on a one-to-one basis

If you want to be part of a vibrant team in a friendly working environment then please call me, Andrea Conway on for a chat in confidence.

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