Back to search
IT Support Officer – Darlington/Durham
Ref: ITTSO1JBV
Venn Group’s North East IT team are recruiting for an IT Support Officer to join a busy technical support team at a great organisation!
Location: Darlington/Durham
Rate: £14 – £15 per hour PAYE
Duration: 3 months (potential extension)
Start: Immediate
Day to day duties:
Responsibilities:
- Provide IT support to customers in an enterprise environment
- Handle remote support and desktop support tasks
- Perform printer fixes and image-rebuilds of mobile devices, PCs, and laptops
- Resolve support tickets at the first point of contact or assign them to the relevant team for completion
- Monitor the IT Support voice mailbox
- Prioritise incoming requests, identify trends, and set resolution timescales based on impact and urgency
- Learn and support current technologies
- Answer IT support calls and respond to support queries submitted through email and other channels within Service Level Agreements (SLAs)
- Assist the IT Team Leader in maintaining high levels of customer service
- Identify and escalate high-priority or urgent issues to the appropriate personnel
- Responsible for incident and problem management
- Accurately record customer information to facilitate timely completion of incidents and requests
Desired Skills:
- Experience providing IT support in an enterprise environment
- Proficiency in Windows 10, Office 365, Active Directory, Azure platforms, SCCM, and Microsoft packages
- Strong technical knowledge and troubleshooting skills
- Familiarity with on-site and remote support tools
- Good communication and customer service skills
- Ability to prioritise tasks and handle multiple requests simultaneously
To apply for this role or to find out about other IT opportunities, please contact Jordan Veitch on or email with an up to date CV.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
