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- Managing the administration of Defined Contribution (DC) pension schemes.
- Processing new joiners, leavers, retirements, and deaths within the scheme.
- Ensuring accurate calculation and processing of pension contributions, transfers, and benefits.
- Handling member opt-ins, opt-outs, and automatic re-enrolment in line with regulatory requirements.
- Updating and maintaining pension records and databases with accuracy and confidentiality.
- Ensuring all pension processes comply with relevant legislation, such as The Pensions Regulator (TPR) guidelines.
- Keeping up to date with changes in pension laws and regulations.
- Assisting in audits, reporting, and compliance checks as required
- Responding to pension-related queries from scheme members and employers in a timely and professional manner.
- Providing clear and accurate information on pension entitlements, transfers, and scheme rules.
- Liaising with payroll and HR teams to ensure smooth contribution processing.
- Supporting the implementation of process improvements for efficiency and accuracy.
- Assisting in system updates, testing, and data reconciliation.
- Contributing to team projects and initiatives to enhance pension administration services.
- Building on existing pension knowledge through company-supported training and qualifications.
- Keeping up to date with industry trends and best practices in pension administration.
- Strong understanding of Defined Contribution (DC) pension schemes.
- Knowledge of pension regulations (e.g., The Pensions Regulator, HMRC rules).
- Experience with pension administration systems and databases.
- Ability to perform accurate pension calculations and process contributions.
- Proficiency in Microsoft Office, particularly Excel for data analysis and reporting.
- High level of attention to detail and accuracy.
- Ability to interpret pension scheme rules and apply them correctly.
- Strong numerical and analytical skills for reconciling pension data.
- Excellent verbal and written communication skills.
- Ability to explain complex pension concepts in a clear and professional manner.
- Strong customer service skills, handling queries from members and employers with patience and professionalism.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong prioritisation skills to handle urgent pension requests efficiently.
- Ability to work both independently and as part of a team.
- Proactive and eager to learn, with a commitment to professional development.
- Team player with a collaborative mindset.
- Integrity and confidentiality when handling sensitive pension data.
- Willingness to undertake training and qualifications to enhance pension knowledge.
