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Pensions Administrator

Reed
Posted a day ago, valid for 16 days
Location

Darlington, Durham DL3 9SD

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

Retirement Plan
Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Pension Administrator

Contract Type: Fixed-Term Contract (12 Months)

Location: Darlington (Hybrid Working)

This role offers the opportunity to work within our dynamic Benefits business unit, encompassing Employee Benefits and Administration. We are looking for a dedicated Pension Administrator who is passionate about providing exceptional member service and thrives in a fast-paced environment.

Day-to-Day of the Role:

  • Serve as the first point of contact for pension scheme members, handling inquiries and providing support through various communication channels including telephone, email, and post.
  • Perform daily administrative tasks related to pension schemes such as payroll processing, bereavement support, correspondence, complaints handling, complex calculations, data capture, retirements, and transfers.
  • Work closely with the Employer Support and Administration Services teams to ensure seamless operations and high-quality service delivery.
  • Engage with members and provide clear, compassionate, and professional communication.
  • Support the administration of third-party client services as part of the Operations team.

Required Skills & Qualifications:

  • Proven experience in pension administration, particularly with defined contributions.
  • A minimum of 2 years of relevant pension knowledge.
  • Excellent customer service skills with a focus on quality and efficiency.
  • Strong written and verbal communication abilities.
  • Ability to work effectively under pressure and meet deadlines.
  • Passionate about continuous learning and professional development in the pension administration field.

Benefits:

  • Competitive salary
  • 28 days annual leave plus bank holidays
  • Defined Contribution pension scheme
  • Colleague referral scheme

Health & Wellbeing:

  • Employee assistance programme
  • Health cash plan
  • Eye care vouchers
  • Flu vaccination

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.