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Pension Administrator
Contract Type: Fixed-Term Contract (12 Months)
Location: Darlington (Hybrid Working)
This role offers the opportunity to work within our dynamic Benefits business unit, encompassing Employee Benefits and Administration. We are looking for a dedicated Pension Administrator who is passionate about providing exceptional member service and thrives in a fast-paced environment.
Day-to-Day of the Role:
- Serve as the first point of contact for pension scheme members, handling inquiries and providing support through various communication channels including telephone, email, and post.
- Perform daily administrative tasks related to pension schemes such as payroll processing, bereavement support, correspondence, complaints handling, complex calculations, data capture, retirements, and transfers.
- Work closely with the Employer Support and Administration Services teams to ensure seamless operations and high-quality service delivery.
- Engage with members and provide clear, compassionate, and professional communication.
- Support the administration of third-party client services as part of the Operations team.
Required Skills & Qualifications:
- Proven experience in pension administration, particularly with defined contributions.
- A minimum of 2 years of relevant pension knowledge.
- Excellent customer service skills with a focus on quality and efficiency.
- Strong written and verbal communication abilities.
- Ability to work effectively under pressure and meet deadlines.
- Passionate about continuous learning and professional development in the pension administration field.
Benefits:
- Competitive salary
- 28 days annual leave plus bank holidays
- Defined Contribution pension scheme
- Colleague referral scheme
Health & Wellbeing:
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
