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- Ensure all front and back office administration functions are performed efficiently and effectively, priority on export customer service support.
- Answering the phone and directing incoming calls to the relevant person or function
- Issuing all export documentation for overseas orders and samples (liaising with a third party)
- Dealing with export customersÂ
- Organising inspection of orders if required
- Checking freight forwarder transport documents
- Dealing with accounts when orders involve cash against documents or letters of credit
- Liaising with customers regarding customs and delivery dates
- Invoicing and sending original documents to the customer
- Assist the with sales queries
- Chase overdue payments from export customers and at times UK customers
- Participate in site safety and environmental initiatives.Â
- Provide support to the accounts team as required.
- Ensure administration processes are accurately documented and change tracked in order to support ISO audits
- Intermediate MS Office Suite.Â
- Ability to build rapport quickly and maintain key stakeholder relationship.Â
- Demonstrate high level of attention to detail, accuracy, confidentiality and integrity.Â
- Superior organisation, time management and problem-solving skills.Â
- Self-sufficient and resourceful to respond to evolving tasks and requirements.Â
- Quick Learner and able to take ownership of the position.
- Strong administrative and customer service skills
- Minimum 3+ years’ experience in an equivalent position within an office environment / administration experience.
- Experience in shipment of dangerous goods both within the UK and export.
- Knowledge of SharePoint, Business Central.
