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- Responsible for managing the allocation of cash receipts for your allocated ledger.
- Consistently reaches out to their respective customers to discuss ongoing improvements in the communication required to ensure prompt payment from our major accounts.
- Reporting on a regular basis to the Credit Control Manager on the position of the assigned sale ledger and problem accounts and discussing the course of any action where applicable.
- Oversee the opening on new customer accounts and ensuring that all departments are chased for correct information.
- Create, initiate, and promote new ideas and processes.
- Proactively contacting customers (primarily) by phone and (secondarily) by email to chase any outstanding monies and to deal with any customer queries.
- Managing the process to ensure customers have received invoices which have been accurately raised and distributed in a timely manner
- Creating and maintaining customers' accounts and running credit checks on existing and new customers.
- Knowing and understanding the processes of Electronic Data Interchange (EDI) invoicing and ensuring resolution of all errors and queries received.
- Assisting in the refining of the existing processes and procedures to help maximise the cash collection.
- Build and maintain strong working relationships, both internally and externally ensuring high standards of service are always provided.
- Can structure and plan all responsibilities to ensure the most efficient use of time and efforts.
- Handle disputed accounts and negotiate with clients to bring payment in line with terms.
- Undertake other ad hoc duties as directed by the Credit Manager
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