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Sales Team Manager (contact centre)

CCR Recruitment Group
Posted 14 days ago, valid for 12 days
Location

Dartford, Kent DA4 9EA

Salary

£30,000 - £50,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Sales Team Manager position is based in Southeast London, offering a salary of £40,000, negotiable, along with a bonus scheme and excellent benefits.
  • The role involves overseeing a team of 15-20 customer service and inbound sales representatives, ensuring they meet performance targets and receive ongoing training.
  • Key responsibilities include conducting performance reviews, managing team issues, and handling escalated customer inquiries to enhance satisfaction.
  • Candidates should possess proven leadership abilities within a sales environment, along with strong communication and problem-solving skills.
  • The company is experiencing significant growth, making this an exciting opportunity for an ambitious individual looking to advance in a dynamic subscription-based business.

Sales Team Manager (contact centre)

£40,000 negotiable + Bonus scheme and great benefits

London (Southeast)

CCR are supporting one of long-term partnered clients based in Southeast London who are experiencing a tremendous growth within their sector with no signs of slowing down. They are a dynamic exciting, subscription-based company with a fantastic national customer base who are constantly expanding.

Together we are looking for an ambitious Sales Team Manager/Sales Floor Manager who will be responsible for overseeing the daily operations of a team of customer service representatives and inbound sales representatives. This role includes ensuring that the team meets performance targets, providing ongoing training and support, and acting as a liaison between the management and the team. The Sales Team Manager will also handle escalated customer issues and contribute to the development of strategies to enhance customer satisfaction.

Key Responsibilities:

  • Team Management of a team circa 15-20
  • Conduct regular performance reviews and provide constructive feedback.
  • Manage sickness and performance related issues within the team
  • Training and Development: Conduct ongoing training sessions to improve team skills and product knowledge.
  • Supervise, guide, and support a team to achieve individual and team performance goals and identify areas for improvement and implement development plans.
  • Customer Service: Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
  • Ensure that team members provide excellent customer service and adhere to company policies and procedures.
  • Communication and Coordination: Act as a point of contact between the team and upper management.
  • Communicate company goals, updates, and initiatives to the team.
  • Coordinate with other departments to resolve issues and improve processes.
  • Proven leadership abilities within a sales environment.

Skills:

  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in call center software and CRM systems.
  • Ability to analyse data and make data-driven decisions.
  • Problem-solving skills and ability to handle stressful situations.
  • Commitment to providing exceptional customer service.

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Tastecard Membership

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.