- Proactively recover unpaid debts using effective collection methods
- Process cash postings, raise invoices and credit notes
- Reconcile customer accounts accurately and efficiently
- Manage your own ledger and build strong customer relationships
- Liaise with sales representatives to resolve account queries or changes
- Handle legal paperwork related to administration and liquidation of bad debt
- Work closely with the wider Credit Control team and Finance department
- Resolve debtor queries promptly and professionally
- Minimum of 3 years’ experience in a credit control environment
- Strong customer focus with a polite, professional approach
- Proven ability to manage workload and meet deadlines
- Excellent communication skills, both verbal and written
- Highly detail-oriented with strong analytical skills
- Proactive and self-motivated team player
- Track record of achieving cash collection targets
- Confident in building effective working relationships at all levels
- Experience using Dynamics 365 and CRM systems (e.g., Salesforce) is highly desirable