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Customer Service

Office Angels
Posted 23 days ago, valid for 6 days
Location

Dartford, Kent DA4 9EA

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Service Administrator is available in Dartford, requiring candidates to work 5 days a week from 8am to 5pm with a one-hour lunch break.
  • The role offers a salary of £25,000 per annum and requires proven experience in processing high-volume orders across a diverse product range.
  • Responsibilities include processing approximately 50 orders daily, supporting account managers, and maintaining communication with clients regarding orders and deliveries.
  • Training will involve learning about the business operations through various departments, including warehouse and transport.
  • Benefits include free lunch, a gross profit bonus scheme, and increasing annual leave up to 24 days.

Position: Customer Service AdministratorLocation: DartfordType: PermanentDays: 5 days a week in the office (split across 2 sites in Dartford)Hours: 8am-5pm (1 hour lunch)

***Benefits: Free lunch every day, gross profit bonus scheme, increasing annual leave up to 24 days***

My client is looking for a driven Customer Service Administrator to join a busy team in Dartford. Your days will fly by whilst you support loyal customers with product orders across a range of circa 6000 items.

This role involves:

  • Processing circa 50 orders per day through CRM system
  • Supporting your designated Account Manager to process all orders for their key account customers
  • Overseeing the full order process including monitoring dispatch
  • Updating clients on orders and delivery dates
  • Advising on product range when items are out of stock
  • Check goods-in system to review incoming products
  • Keep up to date with special promotions to upsell to your customers
  • Supporting customers via both telephone and email and building excellent relationships
  • Occasionally serving customers at the Trade counter

TrainingTo learn about the business and all its operations, you will spend some time in different departments before starting your role. This will include:

  • Time in the warehouse learning the products by picking orders
  • Time in Transport learning how to route plan deliveries and understanding the challenges
  • Time with printing to learn the process and understand lead times for your customers
  • Some time with Internal Sales to learn how the team wins business and supports key accounts
  • 1-2-1 training with a Customer Service Champion to learn the system and order processing steps

Skills and experience needed

  • Proven experience processing high volume orders across a large product range
  • Collaborative worker able to support Sales and Account managers as well as managing own workload
  • Excellent client management skills

Next Steps

I will be conducting interviews for this role on behalf of my client immediately. If you are interested, please upload your CV and I will reach out to suitable applicants. Interviews with my client will be held w/c 18/11/24 with a 2nd stage and final interview w/c 25/11/24.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.