Customer Service

Position: Customer Service AdministratorLocation: DartfordType: PermanentDays: 5 days a week in the office (split across 2 sites in Dartford)Hours: 8am-5pm (1 hour lunch)

***Benefits: Free lunch every day, gross profit bonus scheme, increasing annual leave up to 24 days***

My client is looking for a driven Customer Service Administrator to join a busy team in Dartford. Your days will fly by whilst you support loyal customers with product orders across a range of circa 6000 items.

This role involves:

• Processing circa 50 orders per day through CRM system
• Supporting your designated Account Manager to process all orders for their key account customers
• Overseeing the full order process including monitoring dispatch
• Updating clients on orders and delivery dates
• Advising on product range when items are out of stock
• Check goods-in system to review incoming products
• Keep up to date with special promotions to upsell to your customers
• Supporting customers via both telephone and email and building excellent relationships
• Occasionally serving customers at the Trade counter

TrainingTo learn about the business and all its operations, you will spend some time in different departments before starting your role. This will include:

• Time in the warehouse learning the products by picking orders
• Time in Transport learning how to route plan deliveries and understanding the challenges
• Time with printing to learn the process and understand lead times for your customers
• Some time with Internal Sales to learn how the team wins business and supports key accounts
• 1-2-1 training with a Customer Service Champion to learn the system and order processing steps

Skills and experience needed

• Proven experience processing high volume orders across a large product range
• Collaborative worker able to support Sales and Account managers as well as managing own workload
• Excellent client management skills

Next Steps

I will be conducting interviews for this role on behalf of my client immediately. If you are interested, please upload your CV and I will reach out to suitable applicants. Interviews with my client will be held w/c 18/11/24 with a 2nd stage and final interview w/c 25/11/24.

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