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Customer Support Coordinator
North Kent – hybrid
£30,000 + bonus
Permanent full time role
Pearson Whiffin are recruiting for a Customer Support Coordinator on behalf of our client, a global manufacturing business. To be considered for this role, you must have previous customer service experience in a business-to-business environment, ideally within manufacturing.
Duties include:
- Being the first point of contact for all customer queries, delivering an exceptional level of service at all times.
- Liaising with customers via web chat, telephone and email.
- Dealing with customer complaints.
- Entering and processing orders.
- Advising customers of any fulfilment issues or delivery delays.
- Providing quotations and following up on open quotes.
- Sending price lists to customers.
- Processing new customer registrations via the online portal.
To be considered for this role, you must have/be:
- Previous customer service experience within a B2B environment.
- Order processing experience is essential.
- Experience within manufacturing or a regulated environment would be a significant advantage.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- IT proficient and confident using ERP and CRM systems (Oracle and HubSpot).
My client is offering a plethora of fantastic benefits to include 25 days holiday + BH, a competitive pension scheme, private medical cover and more!
This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment.
Not quite the right role but still looking?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
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By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
