Customer Service Planner

Role: Repairs Planner
Location: Dartford, DA2
Salary: £26,780
Type: Perm, full time office.
8am to 5pm, Monday to Friday

Description of role:
To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep

Key Responsibilities:

• Take ownership and responsibility for identifying the customer’s needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), 
• Take ownership for and manage unscheduled jobs.
• Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs.
•  Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers
• Handling calls and emails from the client to log issues, deploy 
• Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.

Experience

• Good working knowledge of the following IT packages: Microsoft Office, Word & Excel
• Excellent administration skills
• Excellent written and oral communication skills
• Excellent customer service skills
• Excellent organisation skills
• Good knowledge of repairs and maintenance sector or trade-based background  

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.