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- Deliver high-quality customer service, focusing on the customer experience with Restore
- Resolve queries within customer and company SLAs, including financial and operational issues
- Achieve individual and team KPIs, seeking improvement opportunities
- Follow company procedures and GDPR practices
- Use customer portals and provide accurate quotes based on valid agreements
- Assist with queries when Account Managers are unavailable and support departmental needs
- Suggest improvements to enhance the customer journey and processes
- Build and maintain key working relationships across the business
- Inform customers of account changes and resolve complaints
- Promote the Restore Portal and other products/services
- Previous experience in a fast-paced customer-focused environment
- Commitment to excellent customer service with a positive attitude
- Strong communication skills, both written and verbal
- Excellent attention to detail, problem-solving abilities, and organisational skills
- Ability to extract relevant information and identify problems
- Competent in standard software packages with a willingness to learn new ones
- Ability to prioritise workload, multitask, and work independently while handling complaints
- Ability to work under pressure and meet deadlines/targets
- Proven ability to achieve and maintain KPI targets
