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We're looking for a dedicated Client Delivery Support team member to join our client based in Dartford on a 13 month FTC. The role requires a strong attention to detail and excellent organisational skills to ensure efficient and effective support for their clients.
Client Details
This is an opportunity to join a well-established global company. With an impressive workforce of over 10,000 employees, the company has an impressive track record of delivering high-quality services and solutions to clients across the world.
Description
* Be responsible for client specific operational delivery of Bureau Services such as Invoice Validation, Tenant-On-Charging and Portfolio Management.
* Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead.
* Communicate quickly, regularly and clearly with the client in a professional manner, on the telephone and via email.
* Manage the relationship with the client throughout the business cycle.
* Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
* Liaise with other members of the company to resolve any client queries quickly and efficiently.
* Support with training other team members to enhance their performance and productivity.
* Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
Profile
A successful Client Delivery Support should have:
- Previous administrative experience
- Able to start immediately and commit to a 13 month contract
- Excellent organisational and administrative skills.
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft Excel
- A proactive and detail-oriented approach.
Job Offer
- An attractive salary package of approximately £21,600 - £24,000 per annum.
- Opportunity to work in a supportive and professional environment.
- Hybrid working
- 13 month FTC with an immediate start
- Generous holiday leave.
